Customer Satisfaction Scores
To help us improve the service we provide, we ask all our landlords and tenants to complete our short Customer Satisfaction Survey at the start of each tenancy, annually and at the end of each tenancy.
Survey participants are asked to answer questions using a 0 to 10 scale on which 0 means "not at all satisfied/not at all likely" and "10" means "extremely satisfied/extremely likely"
In the last 12 months our average customer satisfaction ratings were as follows:
- How satisfied are you with letting/renting through Jungle Property? Landlords 10.0 Tenants 10.0 (Target = 10.0)
- How likely is it that you would recommend Jungle Property to a friend or colleague? Landlords 10.0 Tenants 10.0 (Target = 10.0)
Tell us what you think of our service, landlords click here, tenants click here
Net Promoter Score
Net Promoter Score (NPS) is a customer loyalty metric. NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter). An NPS that is positive (i.e., higher than zero) is considered good, and an NPS of +50 is excellent.
In the last 12 months our NPS was Landlords +100 Tenants +100 (Target = +100)
Word of Mouth Index
The Word of Mouth Index (WoMI) is a next-generation customer loyalty metric. WoMI can be as low as 0 (everyone is a true detractor) or as high as 100 (everyone is a true promoter). Few brands have a WoMI higher than 50.
In the last 12 months our WoMI was Landlords 100 Tenants 100 (Target = 100)
Booking.com Average Guest Review Score
9.30 (Target = 10.0)
Repairs Satisfaction
We ask landlords and tenants who have requested a repair or maintenance how satisfied they are with the time it took the maintenance team to contact them initially, the punctuality of the maintenance team, the time taken to resolve the issue, the quality of the workmanship and the cleanliness of the work area after the work was carried out.
In the last 12 months our average repairs satisfaction rating was 9.26 (Target = 10.0)
Happy Tenant Check
We ask tenants how happy they are with their property and tenancy.
In the last 12 months our average happy tenant rating was 10.0 (Target = 10.0)
