Why Choose Jungle Property?
100 ish ways in which we are different and why you may want to choose us...
- World-class customer service. We have 10 Core Values at the heart of the business; on our wall, on our website and most importantly in our behaviour. Core Value 1 is 'Make customers really, really happy'.
- Customer Bill of Rights. We believe we are the only business in the industry to have a Customer Bill of Rights so customers know exactly what to expect from us. Included in the Customer Bill of Rights are:
- 100% Satisfaction Guarantee
- Guarantee to Let
- Fair Fees Promise
- Promise to Tenants
- 100% Satisfaction Guarantee. Whilst we strive for perfection in everything we do, we are human and do make mistakes. If at any time our service does not meet your expectations tell us you are not 100% satisfied with our service and we will refund any fees paid to us in the previous 28 days. We believe we are the only letting specialist in the UK that offers a 100% satisfaction guarantee.
- Personal, friendly service. We are not part of a nationwide chain. We are a local independent letting agent who pride ourselves in the personal service we offer.
- Tailored service. Everyone loves the feeling of being special. We try to achieve that with every single customer and are happy to tailor our services to meet your personal needs. If there is something you want us to add (or take away) from our standard services - ask and we will make it happen.
- A complete service. Our services cover all aspects of letting and property management. You can entrust the complete management of your property to us, confident your property is cared for and meets current legislation.
- Specialist residential letting service. We are not an 'Estate agent that can't sell property so does lettings'. We don't sell or auction property, we don't let commercial property and we don't sell financial products. There is no 'and' in our brand. As residential letting specialists we provide the focus you deserve as a landlord or tenant.
- Simplicity. Our clear letting and property management processes make letting and renting through us easy for you.
- Choice of communication. You choose how you want to communicate with us - telephone, SMS (Short Messaging Service), e-mail or post.
- Same working day response to telephone messages, SMS messages, e-mails and letters.
- Longer opening hours. Our office is open 9.00 AM - 6.30 PM Monday to Friday. We are available Saturday and Sunday by prior appointment.
- Property appraisals 7 days a week. We visit your property and provide a free 'no obligation' rental value assessment on a day and at a time that best suits you.
- 24-hour service. Even when we are not in the office, we are available 24 hours a day so you can contact us at a time that suits you.
- Free parking. We provide free parking at our office to save you time and money should you need to visit us.
- Regular updates pre-tenancy. We provide you with regular updates at all stages of the letting process.
- Monthly property management updates throughout tenancy - providing you with peace of mind that your property is being cared for.
- Award winning customer service. Since 2010 Jungle Property has received over 20 nominations and several awards for outstanding customer service including Mendip Business Awards for Customer Service Excellence (winner 2018, shortlisted 2017, winner 2016, finalist 2015), Somerset Business Awards for Service Excellence (shortlisted 2016, finalist 2013 & 2014, runner-up 2011), National WOW! Awards Gala 2011 (finalist 2011). We are the first and only letting agent to win many of the awards we have.
- Fair Fees Promise. We guarantee not to be beaten on price for the services we provide. Find an identical service at a lower price within the initial fixed term of the tenancy and we promise to beat it!
- No rip-off fees. Research conducted by Shelter in 2012 revealed that nearly a quarter of people felt they had been ripped-off by letting agents. We give landlords and tenants a complete breakdown of any fees.
- Brutally honest pricing with no hidden extras. We openly publish all our fees up-front and won't surprise you with any small print or any hidden extras. The price you see is the price you pay.
- No let - no fee service. No up-front costs for you until a tenant is found.
- No increase of Property Management Fees - EVER! If you use one of our Full Management services, the % (or fixed fee) you pay for a property on day one is the % (or fixed fee) you pay on that property forever.
- We don't charge you fees to maintain high street premises. We don't spend your fees on costly high street premises so pass this saving on to you.
- We offer discounts on fees for landlords or their immediate family using any of our Full Management services to manage more than one property.
- We don't charge termination fees. Charging clients for terminating their client/agency agreement is unfair and classed as a penalty under the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs) and this is not something we do.
- We will pay any termination fee charged by your current agent for any property you transfer to one of our Full Management services.
- No secret profits. It is common practice for letting agents to add a commission to any work carried out by contractors on a landlord's property - A fiduciary should not profit from the fiduciary position and this is not something we do.
- We do not charge contractors a referral fee for carrying out maintenance on landlords' properties. Referral fees = additional cost to contractor = inflated invoices.
- If we intend to offer any paid-for services to tenants, or may receive commission for services that may be provided by third parties to the tenant, we disclose this to landlords up-front. Under common law, letting agents have a duty to disclose all material facts to the landlord.
- Honest and accurate rental valuation. An honest and accurate rental valuation assessment helps us let your property quickly at a fair rent.
- Extensive marketing. Using 'To Let' boards, website, online property portals, social media and contacts locally means properties are let quickly giving you greater returns on your investment.
- High quality marketing material. We take great pride in the appearance of our marketing material to ensure your property is presented at its best and supported by our unique branding.
- Detailed written particulars. The written particulars we compile for each property contain sufficient detail for prospective tenants to make an informed choice early on about whether a particular property is suitable for them. Details include a floor plan and minimum household income for the rent to be deemed affordable and Council Tax per annum.
- We disclose the current energy efficiency rating of property in all commercial media and written particulars. All prospective tenants are provided with a copy of the Energy Performance Certificate (EPC) at the earliest opportunity. It is important that tenants know how energy efficient the property is.
- We disclose tenant fees in all commercial media and written particulars for property. It is common practice for letting agents to not openly disclose fees they charge tenants. Under the Committees of Advertising Practice (CAP) Advertising Codes, marketing communications must not mislead the consumer by omitting material information.
- Highly visible online presence. Most people now search for property online. We are committed to improving our online presence and user experience by progressively investing in our website - bringing landlords and tenants together quicker.
- Professional 360 degree virtual tours of property. Virtual tours allow prospective tenants to 'walk around' the inside of the property while online. The high definition tours give prospective tenants a good idea of whether a particular property is suitable for them before arranging a viewing.
- Eye-catching 'To Let' board.
- Location marketing. We market the location not just the property. Details of local amenities are available with all property details making relocation decisions easier.
- Accompanied viewings. Prospective tenants are always accompanied on viewings.
- Easier property viewings. Prospective tenants can view properties 24 hours a day 7 days a week 365 days of the year - subject to occupier approval. We even offer prospective tenants the option to be chauffeured to viewings.
- Quicker property viewings. Prospective tenants can view properties the same day they contact us. There is no need for prospective tenants to join a waiting list. Allowing tenants to see your property quicker helps let your property quicker.
- Professional referencing service. Our tenant referencing is carried out by external specialists who provide a thorough and accurate referencing service. As part of referencing we ask all applicants for proof of personal identity and proof of current address. In addition we check:
- Affordability of rent - income validated with employer, accountant or using recent bank statements
- Credit score
- Any linked addresses, identity or fraud information
- Electoral register
- Any adverse credit history
- Landlord's reference
- Employer's reference
- Speedy referencing service. Typical 48 hour turnaround for referencing reduces delays in the letting process (dependent on referee response times).
- Tenant referencing reports are provided for the landlord's review and approval.
- Affordable tenancies. Research carried out by the housing charity Shelter suggests that rents that exceed 35% of household income are classed as 'unaffordable'. Unaffordable rents place undue financial pressures on the household and increase the risk of the tenant not being able to pay the rent. We check the income of all applicants to ensure the tenancy they apply for will be affordable.
- Comprehensive Tenancy Agreement. Our typical Assured Shorthold Tenancy Agreement is 17 pages long and defines in unambiguous terms exactly what is expected of the landlord and tenant.
- Signed copies of Tenancy Agreement provided. We provide signed copies of the Tenancy Agreement for the landlord and tenant.
- Protection for security deposits. We do not hold deposits. All deposits are protected with the government approved Deposit Protection Service (The DPS).
- Detailed Inventory and Schedule of Condition Report (written and photographic). Having a detailed Inventory and Schedule of Condition Report is essential in any dispute over dilapidations or cleaning at the end of the tenancy.
- Independent and professional Inventory and Schedule of Condition Report. Having an independently and professionally compiled Inventory and Schedule of Condition Report is essential to ensuring a fair outcome in any dispute at the end of the tenancy. Our Inventory and Schedule of Condition Reports are compiled by professional inventory clerks.
- Accompanied Check-In of Tenants. A happy tenant is a good tenant so we provide a warm welcome with an accompanied Check-In that includes validation and update of the Inventory and Schedule of Condition Report, a tour of the property, a welcome pack, provision of manuals for appliances and provision of essential information to make the tenancy a safe and happy one.
- Hands-on property management. A hands-on approach to property management helps build long-term relationships with landlords and tenants. Overseeing repairs and maintenance are an integral part of our property management service. Our hands-on approach is exactly what is says - hands-on.
- In-house Property Management. We don't outsource what is a core part of our service - property management. Management of properties is handled in-house by those who know and understand the customer, know what has been agreed in the Tenancy Agreement and understand the applicable laws.
- Quarterly periodic inspections. Periodic inspections of property are carried out every 3 months unless agreed otherwise. After each inspection an inspection report is provided to the landlord and tenant. It is common practice for letting agents to advertise inspections as part of their service but not to actually carry them out. Periodicity of inspections for our Full Management Lite Service is decided by the landlord.
- If we find a tenant for a landlord using one of our Let Only services and the tenant terminates the tenancy less than 12 months after the start date of the fixed term, we will provide our Let Only - Silver service free of charge for the next tenancy after the terminated tenancy. Conditions apply - call for details.
- If a landlord sells their property to the tenant we found for them, we do not charge commission on the sale. It is common practice for letting agents to charge commission if the landlord sells their property to the tenant they found for them - This is not legal and not something we do.
- Over 20 years experience as landlords. We have been landlords for over 20 years and tenants intermittently for over 25 years so there isn't much we haven't encountered.
- Easy access to qualified letting and property management professionals. We only employ people with National Federation of Property Professionals (NFOPP) letting and property management qualifications.
- A service that abides by the main principles defined in the Property Ombudsman (TPOS) Letting Code of Practice. We are NOT members of TPOS.
- A service that abides by the main principles defined in the Association of Residential Letting Agents (ARLA) Code of Practice. We are NOT members of ARLA.
- A service that abides by the main principles defined in the British Property Federation (BPF) Residential Code of Conduct. We are NOT members of BPF.
- 100% success rate in compensation claims. Thankfully claims for damage and cleaning are very rare in properties we manage. However, if things do go wrong you can be sure you have a great support team behind you.
- Managing rent arrears. We have a strict, documented proven process for managing rent arrears. We have only one case of rent arrears since we started trading. If any agent claims to have never had a compensation claim or never incurred any rent arrears for the properties they manage they are being frugal with the truth (or just started in business!).
- Protection for your money. Your money is deposited in a client bank account separate from our business account giving added protection for your money.
- Faster payments to you. Paying you your money is not dependent on a weekly or monthly accounting process within our office. The balance on your account is transferred to you within 8 hours of Jungle Property receiving any rent.
- Award-winning online repair request system. Tenants can request repairs via their smartphone, tablet or PC 24 X 7. The picture-based request system improves the customer experience of the service tenants most value from their landlords and the built-in self help reduces the number of repair requests we receive.
- Same day response to repair or maintenance requests. Also same day response to requests for quotations.
- No withholding funds for future repairs or maintenance of your property. We receive and arrange payment of invoices on your behalf before passing them on to you at the end of the accounting period - allowing you to hold onto your money for longer.
- A business covered by Public Liability (PL) and Professional Indemnity (PI) insurance. We are sure we will never need it but it is there for peace of mind.
- We are registered under the Data Protection Act 1998. Your personal data is safe with us.
- A business that promotes and protects landlords' interests at all levels. Founder Tom Morgan is a member of The Guild of Residential Landlords (GRL).
- We're best for value for money. Remember, price is what you pay - value is what you get.
- We're the best for customer satisfaction. See our customer satisfaction scores here.
- 50% discount on all our fees for full-time serving members of HM armed forces. We really appreciate what you do for our country - Thank You.
- We only employ contractors to work on property who are fully insured and where appropriate are members of a professional body.
- We will help you prepare your property for letting and even arrange your removals. We provide all landlords with a comprehensive pre-let checklist to ensure their property is suitably prepared for letting. We also have available a comprehensive list of contractors we know have the same values as we do in providing high quality work at a fair price.
- Defined and documented processes. Our comprehensive Business Management System has been developed in-house to document every process we use to comply with current legislation, embody industry best practices and deliver amazing customer service. Documenting what we do ensures clients get a consistently high quality service and frees up our time to be more creative.
