Landlord Services

	Let Only Silver	Full Management Gold	Full Management Platinum
Preparation
View the property and carry out property appraisal. Provide copy of Preparing a Property to Let – Pre-Let Checklist. Provide recommendations of contractors to assist with the preparation of the property.	✅	✅	✅
Advise of legal and health & safety requirements with regard to the property. Provide copy of Landlords’ Complete Guide to Health and Safety.	✅	✅	✅
Arrange any energy assessment by Domestic Energy Assessor (DEA) and produce an Energy Performance Certificate (EPC) as required by energy performance legislation	✅	✅	–
Provide any energy assessment by Domestic Energy Assessor (DEA) and produce an Energy Performance Certificate (EPC) as required by energy performance legislation	–	–	✅
Arrange sweeping of any working chimneys	✅	✅	✅
Arrange any gas safety check (incl. complete boiler and gas appliance service) by a registered gas engineer and produce a Gas Safety Record as required by gas safety regulations	✅	✅	–
Provide any gas safety check (incl. complete boiler and gas appliance service) by a registered gas engineer and produce a Gas Safety Record as required by gas safety regulations	–	–	✅
Arrange any oil installation check (as required)	✅	✅	✅
Provide instructions for any appliances or equipment in the property (as required and subject to availability)	✅	✅	✅
Arrange inspection and testing of electrical equipment by a competent person (as required)	✅	✅	✅
Arrange visual check of the electrical installation by a competent person and produce a Visual Condition Report) (as required)	✅	✅	✅
Arrange inspection and testing of the electrical installation by a registered electrician and produce an Electrical Installation Condition Report (EICR)	✅	✅	✅
Arrange Legionella risk assessment by a competent person	✅	✅	✅
Arrange professional cleaning (as required)	✅	✅	✅
Arrange compilation of Inventory and Schedule of Condition Report (written and photographic) with an independent professional inventory clerk	✅	✅	–
Provide compilation of Inventory and Schedule of Condition Report (written and photographic) with an independent professional inventory clerk	–	–	✅
Marketing
Compile multi-photo property details	✅	✅	✅
Place external ‘To Let’ board outside the property and advertise the property on the internet	✅	✅	✅
Conduct accompanied viewings, provide feedback and details of offers in writing	✅	✅	✅
Provide 21-day marketing reviews	✅	✅	✅
Negotiate tenancy terms	✅	✅	✅
Start of Tenancy Processing
Serve section 3 and section 48 notices	–	✅	✅
Check proof of immigration status, personal identity, and current address for applicant	✅	✅	✅
Manage pet request ⁽¹⁾	✅	✅	✅
Provide tenant referencing through professional referencing service	✅	✅	✅
Provide referencing reports for review and approval together with recommendations on suitability of applicant	✅	✅	✅
Facilitate landlord – applicant introduction meeting (as required)	✅	✅	✅
Prepare and arrange signing of Tenancy Agreement. Provide signed copies for the landlord and tenant.	✅	✅	✅
Receive and protect any tenancy deposit and serve the prescribed information on the tenant	–	✅	✅
Carry out accompanied Check-In	✅	✅	✅
Provide the tenant with a Welcome Pack	✅	✅	✅
Inform utility companies of meter readings at Check-In and transfer accounts to the tenant	✅	✅	✅
Inform Council Tax office and transfer account to the tenant	✅	✅	✅
Inform any mortgagee (as required)	✅	✅	✅
Process rental payment (Initial Rent) and provide the landlord and/or their accountant with detailed financial statement	✅	✅	✅
Property Management
Process rental payments and provide the landlord and/or their accountant with detailed financial statement	–	✅	✅
Report monthly any issues or events connected with the property or tenancy	–	✅	✅
Carry out periodic visits	–	✅	✅
Carry out annual rent reviews including service of section 13 notices	–	✅	✅
Complete rent appeal statements ⁽²⁾	–	✅	✅
For non-resident landlords, calculate and pay tax and provide annual return and certificate	–	✅	✅
Provide detailed annual financial statements to the landlord, HMRC or accountant	–	✅	✅
Arrange any energy assessment by Domestic Energy Assessor (DEA) and produce an Energy Performance Certificate (EPC) as required by energy performance legislation	–	✅	–
Provide any energy assessment by Domestic Energy Assessor (DEA) and produce an Energy Performance Certificate (EPC) as required by energy performance legislation	–	–	✅
Arrange sweeping of any working chimneys	–	✅	✅
Arrange any gas safety check (incl. complete boiler and gas appliance service) by a registered gas engineer and produce a Gas Safety Record as required by gas safety regulations	–	✅	–
Provide any gas safety check (incl. complete boiler and gas appliance service) by a registered gas engineer and produce a Gas Safety Record as required by gas safety regulations	–	–	✅
Arrange any oil installation check (as required)	–	✅	✅
Arrange inspection and testing of electrical equipment by a competent person (as required)	–	✅	✅
Arrange visual check of the electrical installation by a competent person and produce a Visual Condition Report (as required)	–	✅	✅
Arrange inspection and testing of the electrical installation by a registered electrician and produce an Electrical Installation Condition Report (EICR)	–	✅	✅
Review Legionella risk assessment	–	✅	✅
Provide 24 X 7 telephone support and online access to key documents for the landlord	–	✅	✅
Provide 24 X 7 telephone support and online repair request system for the tenant	–	✅	✅
Manage out-of-hours emergencies	–	✅	✅
Arrange planned maintenance and repairs to property including fixtures, fittings, or contents (if any)	–	✅	✅
Provide estimates or quotations for any planned maintenance or repairs	–	✅	✅
Receive and arrange payment of contractor’s invoices	–	✅	✅
Carry out special inspections (as required)	–	✅	✅
Advise of any changes of law that may affect the landlord, tenant, or tenancy	–	✅	✅
Advise the landlord in writing of anything requiring attention to meet statutory obligations	–	✅	✅
Advise the tenant on care of the property and issues that affect the safety of the tenant or their enjoyment of the property	–	✅	✅
Manage pet requests ⁽¹⁾	–	✅	✅
Manage changes to the Tenancy Agreement	–	✅	✅
Take appropriate initial action in the event of any breach of conditions of the Tenancy Agreement to remedy the situation	–	✅	✅
Advise about making an insurance claim and supply information in support of a claim ⁽³⁾	–	✅	✅
Act as the manager for a HMO ⁽⁴⁾	–	✅	✅
Manage renewal of tenancy including preparation of a suitable Tenancy Agreement in accordance with current law	–	✅	✅
Manage termination of tenancy including service of section 8 notices ⁽⁵⁾	–	✅	✅
End of Tenancy Processing
Carry out pre Check-Out inspection (discretionary)	–	✅	✅
Arrange accompanied Check-Out	–	✅	✅
Assess the property against Inventory and Schedule of Condition Report	–	✅	✅
Advise on any dilapidations and cleaning and any compensation claim	–	✅	✅
Process tenancy deposit	–	✅	✅
Inform utility companies of meter readings at Check-Out and transfer accounts to the landlord or new tenant	–	✅	✅
Inform Council Tax office and transfer account to the landlord or new tenant	–	✅	✅
Arrange repairs and maintenance of the property in preparation for re-letting (re-let only)	–	✅	✅
Serve prescribed warning notices if the property is abandoned	–	✅	✅
Attend court as a McKenzie Friend, syndic, or witness ⁽⁶⁾	–	✅	✅
Visit the property weekly while empty (re-let only)	–	✅	✅
Is there something else you need? Ask and we will gladly provide

NOTES

(1) The landlord is responsible for seeking the consent of any superior landlord under the terms of a superior tenancy

(2) Gold service charged for one hour at the prevailing hourly rate for Professional Fees as published on the website here

(3) The agent will not carry out any FCA regulated activity in the administration and performance of a contract of insurance

(4) The landlord is responsible for applying for and obtaining any required HMO or selective licence

(5) Compiling evidence for a section 8 notice on a discretionary ground – charged at the prevailing hourly rate for Professional Fees as published on the website here

(6) The litigant is responsible for obtaining leave of the court

Also available our Full Management Lite service has all the features of the Full Management Gold service for a lower Property Management Fee (additional fees apply – see Landlord Fees or call for more details).

Probably the most comprehensive residential letting and property management service you will find anywhere

How can we help you?

Everyone loves the feeling of being special – we try to achieve that with every single customer and are happy to tailor our services to meet your personal needs

Landlord Services

Preparation

Marketing

Start of Tenancy Processing

Property Management

End of Tenancy Processing

How can we help you?