Landlord Services

	Let Only Silver	Full Management Gold	Full Management Platinum
Preparation
Carry out property appraisal (incl. visit with expert and honest advice on the presentation of the property, current market conditions and accurate rental value assessment)	✅	✅	✅
Advise of legal and health & safety requirements and provide copy of Landlords Complete Guide to Health and Safety	✅	✅	✅
Provide Landlords Pre-Let Checklist	✅	✅	✅
Provide recommendations of contractors to assist with the preparation of the property	✅	✅	✅
Provide Landlord Handbook	✅	✅	✅
Arrange energy assessment (Energy Performance Certificate (EPC))	✅	✅	–
Provide energy assessment (Energy Performance Certificate (EPC))	–	–	✅
Arrange working chimneys to be swept (as required)	✅	✅	✅
Arrange gas safety check (Gas Safety Record) (incl. complete boiler and gas appliance service)	✅	✅	–
Provide gas safety check (Gas Safety Record) (incl. complete boiler and gas appliance service)	–	–	✅
Arrange oil installation check (as required)	✅	✅	✅
Provide instructions for any appliances or equipment in the property (as required and subject to availability)	✅	✅	✅
Arrange inspection and testing of electrical equipment (as required)	✅	✅	✅
Arrange visual check of the electrical installation (Visual Condition Report) (as required)	✅	✅	✅
Arrange electrical installation inspection and testing (Electrical Installation Condition Report (EICR))	✅	✅	✅
Arrange Legionella risk assessment	✅	✅	✅
Arrange professional cleaning (as required)	✅	✅	✅
Arrange (independently compiled) Inventory and Schedule of Condition Report (written and photographic)	✅	✅	–
Provide (independently compiled) Inventory and Schedule of Condition Report (written and photographic)	–	–	✅
Marketing
Compile multi-photo property details	✅	✅	✅
Advertise property on our website	✅	✅	✅
Place external ‘To Let’ board outside the property	✅	✅	✅
Advertise the property on the internet	✅	✅	✅
Conduct accompanied viewings and provide feedback and details of offers in writing	✅	✅	✅
Provide 21-day marketing review	✅	✅	✅
Negotiate tenancy terms	✅	✅	✅
Start of Tenancy Processing
Serve section 3 and section 48 notices	–	✅	✅
Check proof of immigration status, personal identity, and current address for applicant	✅	✅	✅
Collate pet information	✅	✅	✅
Provide comprehensive tenant referencing through professional referencing service (incl. pet referencing)	✅	✅	✅
Provide referencing reports for review and approval together with recommendations on suitability of applicant	✅	✅	✅
Check immigration status of tenant	✅	✅	✅
Facilitate landlord – applicant introduction meeting	✅	–	–
Advise tenants of their rights and obligations	✅	✅	✅
Prepare and arrange signing of Tenancy Agreement (incl. Pet Policy). Provide signed copies for landlord and tenant.	✅	✅	✅
Receive and protect any tenancy deposit and serve the prescribed information on the tenant (1)	✅	✅	✅
Carry out accompanied Check-In (incl. checking prescribed alarms and providing prescribed requirements documents)	✅	✅	✅
Set up Standing Order for rent	✅	✅	✅
Provide tenant with a Welcome Pack (incl. local information and instructions for any appliances or equipment in the property)	✅	✅	✅
Inform utility companies of meter readings at Check-In and transfer accounts to tenant	✅	✅	✅
Inform Council Tax office and transfer account to tenant	✅	✅	✅
Inform mortgagee (as required)	✅	✅	✅
Process rental payment (First month advance) with ‘same day’ electronic transfer of account balance to nominated bank account	✅	✅	✅
Provide detailed financial statement	✅	✅	✅
Property Management
Provide 24 X 7 telephone support and online access to key documents for landlord (incl. Tenancy Agreement and Financial Statements)	–	✅	✅
Provide 24 X 7 telephone support and online repair request system for tenant	–	✅	✅
Process rental payments (incl. managing rent arrears, payment of outgoings such as ground rents and service charges) with ‘same day’ electronic transfer of account balance to nominated bank account. Landlords with multiple properties receive single payments if required	–	✅	✅
Provide detailed monthly financial statements	–	✅	✅
Report monthly any issues or events connected with the property or tenancy	–	✅	✅
Carry out periodic inspections every 3 months unless agreed otherwise (incl. provision of periodic inspection reports to landlord and tenant)	–	✅	✅
Provide quotations for any repairs or maintenance required (over agreed value)	–	✅	✅
Carry out special inspections (as required)	–	✅	✅
Advise of any changes of law that may affect landlord, tenant, or tenancy	–	✅	✅
Advise tenant on care of the property and issues that affect the safety of the tenant or their enjoyment of the property	–	✅	✅
Check any working chimneys are swept	–	✅	✅
Manage changes to Tenancy Agreement	–	✅	✅
Manage breaches of Tenancy Agreement	–	✅	✅
Arrange repairs and maintenance of the property using insured and approved contractors at trade prices or using landlord’s preferred contractors (incl. fixtures, fittings, and contents)	–	✅	✅
Receive and arrange payment of contractor’s invoices	–	✅	✅
Arrange gas safety checks (Gas Safety Records) (incl. complete boiler and gas appliance service)	–	✅	–
Provide gas safety checks (Gas Safety Records) (incl. complete boiler and gas appliance service)	–	–	✅
Arrange inspection and testing of electrical equipment (as required)	–	✅	✅
Arrange visual checks of the electrical installation (Visual Condition Reports) (as required)	–	✅	✅
Arrange electrical installation inspections and testing (Electrical Installation Condition Reports (EICRs))	–	✅	✅
Arrange oil installation checks (as required)	–	✅	✅
Review Legionella risk assessments	–	✅	✅
Manage out-of-hours emergencies (24 X 7)	–	✅	✅
Manage extension of tenancy	–	✅	✅
Manage renewal of tenancy (incl. preparation of Tenancy Agreement)	–	✅	✅
Manage termination of tenancy (incl. service of section 8 and section 21 notices)	–	✅	✅
Carry out annual rent review (incl. service of section 13 notices)	–	✅	✅
For non-resident landlords, calculate and pay tax and provide annual return and certificate	–	✅	✅
Provide detailed annual financial statements to landlord, HMRC or accountant	–	✅	✅
End of Tenancy Processing
Arrange valuation of the property for sale or estate valuation purposes	–	✅	✅
Carry out pre Check-Out inspection	–	✅	✅
Carry out accompanied Check-Out	–	✅	✅
Assess the property against Inventory and Schedule of Condition Report	–	✅	✅
Advise on any dilapidations and cleaning and any compensation due	–	✅	✅
Process deposit	–	✅	✅
Inform utility companies of meter readings at Check-Out and transfer accounts to landlord or new tenant	–	✅	✅
Inform Council Tax office and transfer account to landlord or new tenant	–	✅	✅
Arrange repairs and maintenance of the property in preparation for re-letting (re-let only)	–	✅	✅
Serve prescribed warning notices if the property is abandoned	–	✅	✅
Attend court as a McKenzie Friend, syndic, or witness (2)	–	✅	✅
Visit the property weekly while empty (re-let only)	–	✅	✅
Is there something else you need? Ask and we will gladly provide

NOTES

(1) The agent will protect any tenancy deposit when first received and serve the prescribed information on the tenant before passing responsibility for the tenancy deposit to the landlord

(2) The litigant is responsible for obtaining leave of the court

Also available our Full Management Lite service has all the features of the Full Management Gold service for a lower Property Management Fee (additional fees apply – see Landlord Fees or call for details). 

Probably the most comprehensive residential letting and property management service you will find anywhere

How can we help you?

Everyone loves the feeling of being special – we try to achieve that with every single customer and are happy to tailor our services to meet your personal needs